Fast & Free Shipping | Email: customer.support@homeserenityco.com
At Home Serenity, we are committed to making your shopping experience as smooth and transparent as possible. This Shipping Policy explains how orders are processed, shipped, and tracked, along with important information about delivery timeframes and shipping availability.
If you have any questions regarding shipping, please contact us at customer.support@homeserenityco.com or call +1 (213) 493-0042.
Orders are typically processed within 1–2 business days.
Orders placed before 4:00 PM GMT are typically submitted for processing the same business day. Orders placed after 4:00 PM GMT, on weekends, or on holidays will generally begin processing on the next business day.
Please note that processing times may vary during high-volume periods, holidays, supplier delays, inventory confirmation, or other unforeseen circumstances. If your order is affected by a notable delay, we will make reasonable efforts to keep you informed using the contact information provided at checkout.
We currently offer free standard shipping within the continental United States.
Processing time: 1–2 business days
Estimated delivery time after shipment: 2–7 business days
Shipping cost: Free
Delivery estimates begin after an order has been processed and shipped. These timeframes are provided in good faith but are not guaranteed, as actual transit times may vary depending on the shipping destination, carrier operations, weather conditions, and other circumstances outside our control.
At this time, Home Serenity ships only within the continental United States.
We do not currently ship to:
Alaska
Hawaii
U.S. territories
International destinations
Orders placed with shipping addresses outside of our current delivery area may be canceled and refunded.
Once your order has shipped, tracking information will be sent to the email address used at checkout, typically within 24 hours.
Please allow a short period for the carrier to update tracking details after shipment confirmation has been issued. In some cases, tracking activity may not appear immediately even though the shipment has been prepared or picked up by the carrier.
While we work hard to ensure timely delivery, occasional delays may occur due to factors outside our control, including carrier disruptions, severe weather, supply chain interruptions, or broader logistics issues.
If a shipping issue arises, our team will do our best to assist and help you stay informed throughout the process. However, Home Serenity is not responsible for delays caused by carriers or events beyond our reasonable control.
Please make sure your shipping address is accurate and complete at checkout. Home Serenity is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information submitted by the customer.
If you notice an error in your shipping details, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes can be made once an order has been submitted for processing.
For any shipping-related questions, please contact us:
Email: customer.support@homeserenityco.com
Phone: +1 (213) 493-0042
By using this site, you agree to these terms.